💸 Returns & Refund Policy – lbcfirm Store by Storesdirect2u LLC

We want you to feel confident every time you shop with us. This policy outlines how we handle returns, exchanges, and refunds with fairness and clarity.

✅ Eligibility for Returns

You may request a return within 14 days of delivery if:

  • Your item arrived damaged or defective.

  • You received the wrong size or incorrect product.

To qualify:

  • Items must be unused, unwashed, and in their original packaging with tags attached.

  • Proof of purchase (order confirmation or receipt) must be provided.

  • Returns based on personal preference or “change of mind” are not accepted.

📦 Return Method

All returns are handled by mail only — we do not accept in-person returns.
Once approved, you’ll receive an email with a prepaid shipping label and instructions.

You do not pay any return shipping cost or restocking fee.
Send all returns to:
lbcfirm Store by Storesdirect2u LLC
1570 Cedarbrook Rd, West Sacramento, CA 95691, United States

To request a return, email [email protected] with:

  • Subject line: Return Request – lbcfirm Store

  • Body: brief description of the issue and 2–3 clear photos of the product received

We will review and respond within 1–2 business days.

🔄 Exchanges

Exchanges are offered when:

  • A product arrives defective or incorrect.

  • A sizing mistake occurs due to our fulfillment error.

Exchange requests follow the same process as returns and must be submitted within 14 days of receipt.
Exchange shipping is completely free.

💵 Refunds

Once your return is received and inspected, refunds are issued to your original payment method within 3–5 business days.
You’ll receive a confirmation email once the refund is complete.